About Shield Healthcare Solutions

Shield Healthcare Solutions provides personal guidance to individuals, families and businesses considering Private Medical Insurance from WPA. The business serves Edinburgh, Glasgow and Central Scotland with a focus on clear explanations, accessible support and long-term relationships.

Lewis Mitchell and Mark McKenzie work together so customers can speak with a qualified local team rather than navigating health insurance alone.

A Personal Approach to Health Insurance

Shield was created to make Private Medical Insurance easier to understand and more personal to arrange. The process begins with listening: who needs cover, what matters most, what budget is available and whether any current insurance needs to be reviewed.

Shield then explains relevant WPA options and provides a recommendation based on the customer's Demands and Needs. Why Shield explains what customers can expect throughout the relationship.

Meet the Shield Team

Lewis Mitchell

BSc (Hons), MSc, Cert CII

Lewis is a Director and Healthcare Partner. His professional background includes more than 20 years in physiotherapy and healthcare, including work within the NHS.

Mark McKenzie

Cert CII

Mark is a Director and Healthcare Partner. A former professional rugby player, he brings 14 years’ experience co-owning a physiotherapy company alongside strong leadership and relationship-building skills.

Harry McKenzie

Account Manager

Harry supports the day-to-day service provided to Shield’s personal and business customers, working alongside Lewis and Mark to help customers receive timely assistance.

What Customers Can Expect

A Straightforward Conversation

Start by discussing your circumstances and priorities without pressure.

Clear, Qualified Guidance

Understand relevant WPA options, benefits and important Policy choices.

Fair Representation

Lewis and Mark work as one Shield team, with neither positioned above the other.

Support That Continues

Return to Shield when questions arise and when annual renewal approaches.

Local Support Across Central Scotland

Shield supports customers across Edinburgh, Glasgow and Central Scotland, including communities around Falkirk, Cumbernauld, Airdrie, Coatbridge, Motherwell, Musselburgh and Dalkeith.

Shield welcomes the opportunity to meet individuals, families and businesses face to face across Edinburgh, Glasgow and Central Scotland. Where more convenient, conversations can also take place by phone or video.

What Customers Say About Shield

The strongest measure of Shield's approach is the experience of customers who have already received its guidance and support.

Graham Lilley
5 days ago
Really great product and service from the team. Highly recommended
Graeme Lorimer
2 weeks ago
really fast easy service from Harry transferring from BUPA to Shield all questions answered took time to explain policy and cover excellent service
Chris Duncan
2 weeks ago
★★★★★ Proper service when it counted I wanted health cover I could rely on, and shield has delivered. When I needed treatment, the claim was simple and sorted quickly. The team were helpful, easy to reach, and clear about what was covered, so there were no surprises. I'd recommend sheld to anyone who wants fast access to good care without the hassle
Greg Davie
2 weeks ago
Excellent service from Mark and Lewis at Shield Healthcare Solutions. Professional, knowledgeable and highly responsive throughout the entire process. They made everything straightforward, kept us informed at every stage and were always on hand to answer any questions. A pleasure to deal with and I would happily recommend them to anyone looking for healthcare finance support.
Jaden_ Calder7
2 weeks ago
Great reliable company that is available at any time highly recommend
Ailene Craig
3 weeks ago
Excellent service from start to finish. Process was straightforward yet very thorough. Felt very supported throughout the whole course of our claim
We had some bad news this year but it was made so much easier as a result of our health insurance. Staff were so incredibly supportive and helpful, the service moved with incredible speed and treatment options were all fully covered.
John Mallon
2 months ago
My family's dealings with Mark & Lewis (and Shield overall) have always been friendly, efficient, accurate and helpful. Everyone at Shield is highly competent and easy to contact when needed. Highly recommended!
Mark Farrell
5 months ago
Lewis at Shield Healthcare Service went above and beyond to help me navigate my private healthcare. He made the entire process simple and stress-free, ensuring I got exactly what I needed. His support was invaluable truly exceptional service!
Antonia Coia
5 months ago
Fabulous practice Lewis & Marc are so dedicated to their Business & have a wonderful team around them I would not hesitate to recommend them Understanding their clients is what they excel in Help and advice is always at hand 5 Stars every time Alfredo Coia & Coia’s Restaurant & Cafe
Alexander Thom
5 months ago
Lewis and the team at Shield Healthcare provide and excellent service. Would highly recommend for any health care and physio therapy’s needs. Cebotec. - DL
Dave Williamson
6 months ago
Been with Lewis at Shield Healthcare for just over a year and it is so refreshing to have this level of 1-2-1 friendly, sincere service and so easily reachable by telephone. I have nothing but a positive experience and would highly recommend

Start Your Conversation with Shield

Whether you need personal, family or business cover, Shield makes sure you do not have to navigate the choices alone. Its advice and quotation service is provided without charge.