Personal Health Insurance

Personal health insurance can give you more choice over how and where you receive eligible private healthcare. Within the terms of your Policy, cover may support consultations, tests, scans, hospital treatment and services that help you act promptly when a health concern arises.

Shield will take time to understand what matters to you, explain suitable options from WPA and provide a personal recommendation based on your Demands and Needs.

Support That Starts with You

You do not need to understand the products or know which benefits to choose before speaking with Shield. Start with what matters to you - whether that is faster access to diagnosis, support for your family, a broader choice of hospitals or reassurance that you can speak to a GP remotely.

Shield will listen, explain the relevant WPA options and recommend a suitable route with clear reasons. You will receive practical help through the application and a familiar point of contact who remains available through to annual renewal.

Explore Personal Cover

Choose the route closest to your circumstances, with help available if your needs cross more than one category.

What Personal Cover May Offer

Prompt Access to Support

Use eligible private services when you need advice, diagnosis or treatment.

Virtual GP Services

Arrange phone or video GP consultations through the WPA Health app.

Cover You Can Shape

Select benefits and options around your circumstances, priorities and budget.

A Dedicated Local Contact

Return to Shield for guidance at application, renewal and whenever you need support.

Guidance Before You Decide

Private Medical Insurance is designed to complement the NHS rather than replace it. Benefits, limits and exclusions vary and pre-existing conditions may not be covered depending on the underwriting selected. Shield will explain the relevant terms and help you understand the information supplied with any recommendation.

If you are new to cover, read How Private Medical Insurance Works. If you already have a Policy, Switching Existing Cover explains the points worth reviewing before making a change.

What Personal Customers Say

Customers value clear explanations, personal support and having a familiar point of contact when they need help.

Graham Lilley
5 days ago
Really great product and service from the team. Highly recommended
Graeme Lorimer
2 weeks ago
really fast easy service from Harry transferring from BUPA to Shield all questions answered took time to explain policy and cover excellent service
Chris Duncan
2 weeks ago
★★★★★ Proper service when it counted I wanted health cover I could rely on, and shield has delivered. When I needed treatment, the claim was simple and sorted quickly. The team were helpful, easy to reach, and clear about what was covered, so there were no surprises. I'd recommend sheld to anyone who wants fast access to good care without the hassle
Greg Davie
2 weeks ago
Excellent service from Mark and Lewis at Shield Healthcare Solutions. Professional, knowledgeable and highly responsive throughout the entire process. They made everything straightforward, kept us informed at every stage and were always on hand to answer any questions. A pleasure to deal with and I would happily recommend them to anyone looking for healthcare finance support.
Jaden_ Calder7
2 weeks ago
Great reliable company that is available at any time highly recommend
Ailene Craig
3 weeks ago
Excellent service from start to finish. Process was straightforward yet very thorough. Felt very supported throughout the whole course of our claim
We had some bad news this year but it was made so much easier as a result of our health insurance. Staff were so incredibly supportive and helpful, the service moved with incredible speed and treatment options were all fully covered.
John Mallon
2 months ago
My family's dealings with Mark & Lewis (and Shield overall) have always been friendly, efficient, accurate and helpful. Everyone at Shield is highly competent and easy to contact when needed. Highly recommended!
Mark Farrell
5 months ago
Lewis at Shield Healthcare Service went above and beyond to help me navigate my private healthcare. He made the entire process simple and stress-free, ensuring I got exactly what I needed. His support was invaluable truly exceptional service!
Antonia Coia
5 months ago
Fabulous practice Lewis & Marc are so dedicated to their Business & have a wonderful team around them I would not hesitate to recommend them Understanding their clients is what they excel in Help and advice is always at hand 5 Stars every time Alfredo Coia & Coia’s Restaurant & Cafe
Alexander Thom
5 months ago
Lewis and the team at Shield Healthcare provide and excellent service. Would highly recommend for any health care and physio therapy’s needs. Cebotec. - DL
Dave Williamson
6 months ago
Been with Lewis at Shield Healthcare for just over a year and it is so refreshing to have this level of 1-2-1 friendly, sincere service and so easily reachable by telephone. I have nothing but a positive experience and would highly recommend

Let’s Start with What You Need