Privacy Policy

  1. Who We Are

    1. Shield Healthcare Solutions Ltd ("we", "us", "our") is an independent Healthcare Partner business that provides information and advice regarding products and services offered by Western Provident Association Limited ("WPA").
    2. We are the controller of the personal information collected through this website.
    3. Our contact details are:
      1. Business name: Shield Healthcare Solutions Ltd
      2. Address: Lower Ground Floor, 5 Station Road, Grangemouth, Scotland, FK3 8DG
      3. Email: lewis.mitchell@wpa-hcp.org.uk or mark.mckenzie@wpa-hcp.org.uk
      4. Telephone: 0131 287 3982
      5. ICO Registration Number: ZB433475

  2. Personal Information We Collect

    1. We may collect personal information that you provide when you:
      1. contact us through our website;
      2. request information about WPA products or services;
      3. ask us to contact you;
      4. communicate with us by email, telephone, social media or other means.
    2. This information may include:
      1. your name;
      2. email address;
      3. telephone number;
      4. postal address (where provided);
      5. details of your enquiry; and
      6. any other information you choose to provide.

  3. Technical Information

    1. When you visit our website, we may automatically collect certain technical information, including:
      1. IP address;
      2. browser type and version;
      3. operating system;
      4. pages viewed;
      5. date and time of visits; and
      6. website usage information.

  4. Health Information

    1. Please do not include medical or health information in website enquiry forms unless specifically requested.
    2. If you voluntarily provide health information, we will process it only where permitted by data protection law and where necessary to respond to your enquiry or assist with WPA-related services.

  5. How We Use Your Information

    1. We use your personal information to:
      1. respond to your enquiries;
      2. provide information about WPA products and services;
      3. arrange appointments or follow-up discussions;
      4. operate, maintain and improve our website;
      5. manage and protect our business and website security;
      6. comply with legal, regulatory and professional obligations; and
      7. maintain appropriate business records.

  6. Our Legal Basis for Processing

    1. We process personal information on one or more of the following lawful bases:
    2. Legitimate Interests
      1. We process personal information where necessary for our legitimate interests, including:
        1. responding to enquiries;
        2. operating our website;
        3. improving our services;
        4. maintaining records; and
        5. ensuring website and business security.
    3. Legal Obligations
      1. We may process personal information where necessary to comply with legal, regulatory or professional requirements.
    4. Consent
      1. Where required by law, we will rely on your consent, for example in relation to certain cookies or marketing communications.

  7. Sharing Your Information

    1. We may share your personal information with:
      1. WPA and relevant WPA group companies where necessary to deal with your enquiry or provide information about WPA products and services;
      2. website hosting providers and IT service providers;
      3. professional advisers;
      4. regulatory authorities, law enforcement agencies or courts where required by law.
    2. We do not sell personal information to third parties.

  8. Cookies

    1. Our website may use cookies and similar technologies.
    2. Where required, we will ask for your consent before using non-essential cookies.

  9. International Transfers

    1. Some of our service providers may process personal information outside the United Kingdom.
    2. Where this occurs, we will ensure appropriate safeguards are in place to protect your personal information in accordance with applicable data protection laws.

  10. Keeping Your Information Secure

    1. We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

  11. How Long We Keep Information

    1. We retain personal information only for as long as necessary for the purposes described in this notice and to comply with legal, regulatory and record-keeping requirements.
    2. The retention period may vary depending on the nature of the information and the purpose for which it was collected.

  12. Your Rights

    1. Under UK data protection law, you may have the right to:
      1. access your personal information;
      2. request correction of inaccurate information;
      3. request deletion of your information in certain circumstances;
      4. restrict processing in certain circumstances;
      5. object to processing based on legitimate interests;
      6. withdraw consent where processing is based on consent;
      7. request transfer of your information to another organisation where applicable; and
      8. lodge a complaint with the Information Commissioner's Office (ICO).
    2. Further information is available from the ICO at www.ico.org.uk.

  13. Marketing

    1. If we send marketing communications, you can opt out at any time by contacting us or using the unsubscribe option provided in the communication.

  14. Changes to This Notice

    1. We may update this Privacy Notice from time to time. This Notice is effective from 1st September 2026. Any changes will be published on this page.

  15. Contact Us

    1. If you have any questions about this Privacy Notice or how we use your personal information, please contact us using the details above. If you wish to view WPA’s Privacy Notice please visit https://www.wpa.org.uk/privacy-legal.